VegasHero Casino Cookies Policy

At Vegas Hero, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them at VegasHero Casino, and the choices you have regarding their use. By continuing to browse and use our platform at vegashero.com, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website. Here at VegasHero, we use cookies to help our platform function correctly, to personalise your experience, and to gather analytical insights that help us improve our services. Cookies allow us to recognise your device on return visits, remember your preferences, and provide you with a smoother, more tailored gaming experience across all our casino sections.

In addition to cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage objects. These technologies function in a comparable way and are covered by the same rules outlined in this policy.

Why We Use Cookies

Our Vegas Hero platform relies on cookies for a variety of essential and non-essential purposes. We use them to:

• Ensure the core functionality of our website works correctly, including secure login sessions
• Remember your language and currency preferences across our 16 supported localisations
• Keep you logged in securely when you access the VegasHero casino login area
• Analyse traffic patterns and user behaviour to improve navigation and game discovery
• Deliver relevant promotional content, including bonus offers and reload promotions
• Support our responsible gaming tools and self-exclusion features
• Facilitate the proper functioning of third-party payment and cryptocurrency integrations

Types of Cookies We Use

Strictly Necessary Cookies

We at VegasHero use strictly necessary cookies to ensure that basic functions of our casino website operate correctly. These cookies are essential for you to navigate our site, access your account, and use core features such as the game lobby, deposit pages, and withdrawal management. Without these cookies, we cannot deliver the services you request. Because they are essential to site operation, these cookies cannot be disabled through our cookie settings.

Performance and Analytics Cookies

At Vegas Hero, we use performance cookies to collect anonymised data about how visitors interact with our website. This includes information about which pages are visited most frequently, how long users spend in the live casino section, and which game categories — including our library of over 9,300 slots and 469 live dealer games — attract the most engagement. This data helps us continuously improve our platform for all players.

Functional Cookies

Our VegasHero functional cookies allow us to remember the choices you make when visiting our site, such as your preferred language, currency (from our supported options including EUR, USD, BTC, ETH, and USDT), and display settings. These cookies ensure that you do not need to re-enter your preferences every time you visit. Disabling functional cookies may affect the personalisation of your experience on our platform.

Targeting and Advertising Cookies

We at Vegas Hero may use targeting cookies to deliver promotional content that is relevant to your interests. These cookies track your browsing activity across our website and may be used to show you information about our welcome bonus of 100% up to €500 plus 200 Free Spins, our crypto welcome offer of 200% up to 3,000 USDT, or other active promotions. We may work with trusted third-party advertising partners who place these cookies on our behalf.

Third-Party Cookies

Our Vegas Hero website integrates services provided by third parties, including game providers such as Evolution, Pragmatic Play, Microgaming, and others, as well as payment processors including Visa, MasterCard, CoinsPaid, and Interac. These providers may place their own cookies on your device when you interact with their services through our platform. We do not control third-party cookies and recommend reviewing the respective privacy and cookie policies of these providers directly.

How Long Do Cookies Last?

Here at VegasHero, cookies we place on your device may be either session cookies or persistent cookies. Session cookies are temporary and are automatically deleted when you close your browser. Persistent cookies remain on your device for a defined period — which varies depending on the cookie's purpose — or until you manually delete them. We regularly review the duration of our cookies to ensure they do not remain active longer than necessary.

Managing and Controlling Your Cookie Preferences

We respect your right to control how cookies are used when you visit our Vegas Hero Casino. You have several options for managing your preferences:

• Cookie Consent Banner: When you first visit our site, we present a cookie consent banner. You can accept all cookies or customise your preferences directly from this banner.
• Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Please refer to your browser's help documentation for instructions specific to your browser.
• Opt-Out Tools: For analytics and advertising cookies placed by third parties, you may use opt-out tools such as the Google Analytics Opt-Out Browser Add-on or the Network Advertising Initiative opt-out page.

Please note that if you choose to disable or restrict certain types of cookies, some features of our VegasHero Casino platform may not function as intended. In particular, disabling strictly necessary cookies may prevent you from accessing your account or completing transactions.

Cookies and Your Privacy

The data collected through cookies on our Vegas Hero platform is processed in accordance with our Privacy Policy. We do not use cookies to collect sensitive personal information, and any data gathered through cookies is treated with the same level of care and security that we apply to all personal data we hold. Our Costa Rica gambling licence requires us to operate responsibly, and our data practices reflect that commitment.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or the way our VegasHero Casino services operate. When we make material changes, we will notify you through a prominent notice on our website or via the contact information associated with your account. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions or concerns about our use of cookies at Vegas Hero, or if you would like more information about our data practices, please do not hesitate to contact our support team. We are available 24/7 via live chat at vegashero.com, or you can reach us by email at [email protected]. Our team is happy to assist you in English and 15 other supported languages.